Morocco
login

Home

Menu

 
login
Arabi Online
Arabi Online
SMS Express
SMS Express
Corporate Digital Gateway
Corporate Digital Gateway

What are you looking for?
How can we help?

Most Popular
Searches

  • Head-Office-Website-Inner-Banner-1630x470-1
Home

Complaints

Complaints

 

Dear Valued Customer,

To ensure that we provide the highest level of service and continue to satisfy you, we ask you to please take a few minutes of your time to let us know if you have any complaint about our services or products, including any grievances related to environmental and social issues arising from the Bank’s business activities, through below channels.

 

Our Customer Complaints Team will make every effort to process your complaint as quickly as possible, within a maximum period of 40 business days (except in exceptional circumstances, in which case you will receive an interim response indicating the expected timeframe for the final resolution).

 

If your complaint is deemed inadmissible, you will be notified within 10 business days.

 

 

If you are not satisfied with our response, you may refer your complaint to Bank Al-Maghrib or the Moroccan Banking Mediation Center.

 


Furthermore, you can contact our dedicated Complaints Management unit for any complaint you may have through: 

 

  • - Customer Complaints Unit E-mail: reclamation@arabbank.ma
  • - Directly calling the Customers Complaints Unit during official working hours (8:15 am – 3:45 pm) on: 0522489860 
  • - Calling the Complaints Unit via the branchs-specific phones at 5363
  • - Regular mail: Customers Complaint Unit – Arab Bank Morocco, 174, Boulevard Mohammed V, Casablanca – Kingdom of Morocco

 

 

 

 

Morocco
English
العربية français
arabbank logo

Consumer

Corporate

Treasury

Ways To Bank

@2026, Arab Bank. All rights reserved
Privacy Notice Security Statement Legal Fees and Charges